Accommodation
- Reservations are held until 1800 hrs 7 days prior to arrival date, unless guaranteed. You may guarantee the bookings against the credit card details advance deposit or an LSO in case of group bookings.
- Groups of 10 rooms and above will require a full guarantee for accommodation and a rooming list sent within 72 hrs before check-in.
- In case of Cancellation, please notify the Hotel at least 21 days prior to the date of arrival. A non-arrival of the guest amounts to a No-show. One-night retention charges amounting to 01 night room tariff
- Any Early departures should be communicated with 48 hrs notice to update our availability chart
Airport pick-up reservation requires flight details and a credit card guarantee. Cancellation received on the day of arrival is subject to a 100 % No show charge for Airport charges.
Groups/Events from 1 to 100 persons
Reservations made within 24 hrs of arrival are 100% binding as of the day following the event. Any changes or cancellations will be charged with 100%.
Cancellation of the reservation or part of the reservation can be made free of charge up until 14 days before arrival.
Cancellations made 7 days before arrival that exceed 10% of the last updated reservation value will be charged 25%.
Any other changes or cancellations will be charged 100% of the value of the change/cancellation.
Groups/Events over 100 persons
- Cancellation of the reservation or part of the reservation can be made free of charge up until 21 days before the first day of arrival.
- Up until 14 days before the day of the first arrival, 10% of the last updated reservation value can be canceled free of charge.
Cancellations that surpass 10% of the original reservation value will be charged as follows:
- From 1 week prior – 25% of cancellation value
- From 5 days prior – 50% of cancellation value
- From 2 days before same-day cancelation – 100% of cancellation value
No Shows (non-cancelled rooms):
- In case of a no-show: If a guest does not show up for the hotel room or function as per the reservation and no cancellation is made in writing within the specified timelines, the booking shall be charged in full.
Insurance:
- The hotel has no responsibility for items stored within the hotel property. The hotel will however take responsibility if damage or loss of any item is caused through negligence by the hotel. The organizer of the group/event is responsible for reporting any damage to hotel property.
Force majeure: Strike, lockout, fire, delivery restrictions, or other circumstances that are beyond the hotel’s reasonable control, entitle the hotel to cancel the contract without reimbursement. The hotel also reserves the right to adjust the price for taxes/fees, which are beyond the control of the hotel.
DEPOSIT RULES
Deposit rules for hotels are policies that outline the terms and conditions under which a hotel requires guests to deposit at the time of booking or check-in. These rules can vary based on the type of reservation, and the guest’s profile. Our deposit rules include:
1. 75 % Percentage of Total Cost before the booking date: We require a deposit that is a percentage of the total booking cost and this applies to new Accounts, 25% is to be paid during or after consumption
2. Full Prepayment: For certain reservations, especially during peak seasons or for special rates, we may require full prepayment at the time of booking.
3. Non-Refundable Deposits**: Deposits might be non-refundable, meaning that if a guest cancels the reservation, they will not get the deposit back. This is often used for special rates or promotions.
4. Advance Deposit for Group Bookings: For group bookings, we require a larger deposit ie 75% of the cost or advance payment to secure the reservation.
5. Credit Card Holds: Instead of a physical deposit, we may place a hold on the guest’s credit card for a certain amount. This amount is not charged unless there are damages or no-shows.
6. Cancellation and Refund Policies: Rules regarding the deposit’s refundability in case of cancellation, including any deadlines or conditions under which a deposit might be partially or fully refunded depending on the reservation type and peak seasons
These rules help the hotel to manage its financial risks and ensure that they are compensated for holding rooms for guests who might not show up. It’s essential for both hotels and guests to understand and agree on these terms at the time of booking.