Weston Hotel Help Center
Welcome to the Weston Hotel Help Center. Our goal is to ensure you have an exceptional experience during your stay. We provide comprehensive support through our 24-hour Help Desk and dedicated in-house assistance for inquiries or needs.
24-Hour Help Desk
Our Help Desk operates 24/7 to address any questions, requests, or issues you may encounter. Whether you need assistance with your booking, require extra amenities, or have general inquiries, our team is always ready to help.
In-House Assistance
Our friendly in-house staff is available throughout your stay to provide on-site support. Whether it’s guidance on hotel services, help with luggage or any special requests, we are here to ensure your visit is seamless and comfortable.
Frequently Asked Questions (FAQs)
- What time is check-in and check-out?
- Check-in is from 2:00 PM, and check-out is by noon. Early check-in or late check-out requests can be accommodated upon availability.
- Do you offer airport shuttle services?
- Yes, we offer airport transfers at an additional cost. Please contact our Help Desk for scheduling.
- Is there Wi-Fi available at the hotel?
- Yes, complimentary high-speed Wi-Fi is available throughout the hotel premises.
- What dining options are available?
- Weston Hotel boasts a variety of dining options, including a restaurant offering international and traditional Kenyan cuisine, snacks, and desserts.
- Do you have a gym or fitness center?
- Yes, our hotel features a fully equipped gym available for all guests.
- Can I host events or conferences at the hotel?
- Absolutely. We have modern conference facilities ideal for meetings, events, and corporate functions. Contact our Help Desk for more details.
- Are pets allowed at the hotel?
- No, we currently do not allow pets at the hotel.
- What safety and security measures are in place?
- We prioritize our guests’ safety with 24-hour security and CCTV surveillance throughout the hotel.
- How can I make or modify a booking?
- You can make or amend your booking online through our website or by contacting the 24-hour Help Desk for assistance.
- Is parking available on-site?
- Yes, we provide complimentary on-site parking for guests.