Guest Safety and Security
Your safety and comfort are our highest priorities. Please take a moment to familiarize yourself with the following safety procedures and available services during your stay.
Fire Safety Precautions
- No Smoking Areas: Please refrain from smoking in bed or anywhere you see a “No Smoking” sign. Ensure that your cigarette and matchsticks are fully extinguished in the provided tray.
- Electrical Safety: Do not leave any electrical appliances on or unattended for extended periods. Avoid overloading electrical outlets.
- Emergency Exits: Familiarize yourself with the nearest fire exits, fire assembly points, and the location of fire extinguishers in the hotel.
In Case of Fire:
- Stay Calm: Do not panic.
- Call for Help: Dial “0” to reach the operator. Provide your room number and the location of the fire.
- Fight the Fire (If Safe): If you can do so safely, use the nearest fire extinguisher to attempt to put out the fire.
- Evacuation: If evacuation is necessary, leave your room quietly without stopping to collect personal belongings.
- Close Doors and Windows: Ensure all windows and doors are closed as you exit.
- Assembly Point: Proceed to the designated fire assembly point (parking area near the swimming pool) for roll call and further instructions.
If You Hear the Fire Alarm:
Do Not Re-enter: Do not return to the building until you are given clearance.
Evacuate Immediately: Exit your room and head to the Hotel Fire Assembly Point at the parking near the swimming pool.
General Security Measures
- Valuables: Please store your valuables in the safe deposit box in the in-room.
- Guest Registration: If you are expecting additional guests, please register them at the reception.
- Room Number Privacy: Do not share your room number or key with others. Upon departure, return your room key to the reception.
- ID Requirements: All guests are required to present identification (passport or ID card) at check-in. A copy will be kept for reference as required by local law.
- Report Suspicious Activity: If you notice any unusual behavior or incidents, contact our Security Manager immediately for assistance.
- Nighttime Safety: Avoid walking in dark, isolated areas of the hotel at night.
- Transportation: For your safety, we recommend using hotel-approved taxis for travel within the city or to the airport.
- Security Awareness: Report any suspicious persons or activities to hotel staff to help maintain a safe environment for all guests.
Additional Services and Contact Information
- Front Desk Helpline (24 Hours):
For assistance, please call or email us at:- Office cell: +254 709 995 000, +254 730 500 000
- WhatsApp: +254 110 922 997
- Email: info@westonhotel.com
- Room Service Availability:
Enjoy 24-hour room service for your convenience. Simply dial extension 6025 or 0 from your room phone to place an order. - Emergency Contacts:
- Lang’ata Police Station: 020 501 916 / 0721 239 999
- Fire Brigade (Headquarters): 202 222 181
- Kenya Red Cross: 703 037 000
- St. John Ambulance: 721 611 555
- Amref Flying Doctors: 020 699 222 / 0730 811 811 / 0700 962 811
- Ambulance Emergency Hotline: 0702 222 222
We are committed to providing you with a safe and enjoyable stay. Should you require any further assistance or encounter an emergency, please don’t hesitate to contact us. Your safety is our priority.